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Privacy Policy

This privacy policy outlines how Bespoke Mortgage & Protection Services Ltd uses and protects any information that you provide when you use this website. Bespoke Mortgage & Protection Services Ltd is a controller of your personal data under and the General Data Protection. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, this information will only be used in accordance with this privacy statement.

Who We Are

Name: Bespoke Mortgage & Protection Services Ltd
Address: Regus House, Herons Way, Chester Business Park, Chester, CH4 9QR
Contact Email Address: info@bespoke-mortgage.co.uk

What information is being collected?

We are collecting information that is provided through the contact form on this website, as well as data collected from cookies on our website.
This data comprises of your name, email address, phone number and product interests.

How will we use the information about you?

We process personal information for certain legitimate business purposes, which include some or all of the following:

It should be noted that you have no legal or contractual obligation to provide your personal data for the purposes listed above, and there are no consequences to you for this data not being provided outside of the purposes of the processing listed above not being fulfilled.

This data will not be used for any automated decision making or profiling purposes.

Data Retention

We will retain this data for a period of 2 years for use in the legitimate business purposes listed above.

You may choose to opt out of the processing of your data at any time by contacting us on the details listed in the ‘Who We Are’ section of this policy. We may retain some of your information to ensure that we can keep a record to identify that you wish no further processing of your data to take place, and to comply with any legal and/or regulatory responsibilities we hold.

If any business is transacted with the company, the new data retention period that supersedes any previously agreed retention period will be outlined to you as part of this process, and we will also supply you with the reasoning for this new retention period.

Who will have access to this data

This data can be accessed by members of Bespoke Mortgage & Protection Services Ltd, our lender and provider partners and also by staff members at our Principal Firm The Right Mortgage Ltd, as we may store customer records on our shared back office system.

Your rights to our processing of your data

Under the General Data Protection Regulation, you have the following rights:
The right to know if we are processing your personal data, what data we are processing and why we are processing it- which we have detailed above.
The right to access confirmation that we are processing your data and access the personal data we hold for you. The way to request this information is detailed in the ‘Subject Access Requests’ section of this policy.
The right to request correction of any inaccurate personal data that we process relating to yourself. This can be requested in writing using the contact details listed in the ‘Who We Are’ section of this policy.
The right to obtain and reuse your personal data for your own purposes across different services.

The right to object to:

If you wish to enact any of these rights, please contact us using the details in the ‘who we are’ section. For further information on these rights, please visit the ICO website.

Subject Access Requests

You may request a copy of the information we hold for you through a subject access request. This can be done by contacting us using the details listed in the ‘who we are’ section, detailing which information you would like access to. There is usually no cost, and which will be complied with within 1 month.  Where the request is considered to be manifestly unfounded or excessive, we may charge administrative costs or refuse the request. If you are unhappy with the response from Bespoke Mortgage & Protection Services Ltd, and this cannot be resolved directly by contacting us, please contact the Information Commissioners Office.

Complaints related to data processing

If you are unhappy with the way in which we are processing your data, please contact us directly in the first instance to resolve this issue. If this issue cannot be resolved directly by contacting us, please contact the Information Commissioners Office. 

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us for our use only. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products AND services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a prompt e.g. cookie pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully as a result.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Session cookies set by WordPress

Below are the cookies that were observed when a WordPress website with no plugins installed. These are the cookies that were seen in the admin area of the website.

On the front-end of the website when logged in as administrator

When checked on the website with no plugins activated and logged in, the following were the cookies found.

WordPress uses the cookie wordpress_[hash] to store the authentication details on login. The authentication details include the username and double hashed copy of the password. This usage of the cookie is limited to the admin console area, the backend dashboard of the website. The cannot be seen on front-end of the website, even when logged in.

The cookie wordpress_logged_in_[hash] is used to indicate when you are logged in, and who you are. This cookie is maintained on the front-end of the website as well when logged in.

Here [hash] represents the value that is obtained by applying a specific mathematical formula applied to the username and password. This is to ensure that the input values are safe and no one can access these data using the cookies.

The cookie wp-settings-{time}-[UID] is used to customize the view of your admin interface and the front-end of the website. The value represented by [UID] is the individual user ID of the user as given to them in the users database table.

WordPress also sets a cookie named wordpress_test_cookie is set by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the users.

On the front-end of the website without logging in

When the front end of the website was checked, the cookie found to be installed on the browser was wordpress_test_cookie, the cookie used to check whether cookies are enabled to provide the proper user experience.

WordPress Comment Cookies

WordPress also sets cookies for the commenters of the website. WordPress sets cookies on users’ device when they leave a comment on a website that is created on WordPress. The cookies are used to remember the users so that the values are automatically filled in the corresponding fields and the user doesn’t have to enter their details every time they want to leave a comment. Below listed are the cookies set for commenters.

The cookie comment_author_[hash] cookies is set to remember the value entered into the comment form’s name field, the cookie comment_author_email_[hash] is set to remember the value entered into the comment form’s email field and comment_author_url_[hash] is set to remember the value entered into the comment form’s URL field.

The cookies set for the commenters are persistent cookies and are set for almost a year.

Links to other websites

Our website may contain links to third party websites. It should be noted that we do not have any control over these websites and so we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this privacy statement. For this information, please consult the privacy statement applicable to the website in question.

What to do if you have a complaint about our service:

If you wish to register a complaint, please contact:

…in writing The Right Mortgage, St Johns Court, 70 St Johns Close, Knowle, B93 0NH

…by phone 01564 732744

A summary of our internal complaints handling procedure is available on request. If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

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